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Last updated: 29 September 2026
At LUMORA, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, place an order, request a customised product, contact us, subscribe to our communications, or otherwise interact with LUMORA.
This Privacy Policy applies primarily to customers and website visitors in the United States and other regions where LUMORA provides products and services.
LUMORA is an independent online retailer specializing in sculptural acrylic lighting products and modern decorative lighting solutions.
LUMORA operates from China and provides products to customers worldwide.
Privacy Contact:
Email:
For the purposes of this Privacy Policy, LUMORA is responsible for handling the personal information described in this policy.
Depending on how you interact with LUMORA, we may collect the following categories of personal information.
This may include:
If you create an account, we may process information associated with your account, including:
You may also place orders as a guest where this option is available.
This may include:
Payments are processed through PayPal and other payment providers available through our checkout system.
Payment providers may collect and process your payment information according to their own privacy policies.
LUMORA generally does not receive or store your complete payment card number or payment security information.
We may receive transaction-related information such as:
When requesting a customised LUMORA product, you may provide information such as:
We use this information to evaluate, design, produce and support customised orders.
Please avoid submitting sensitive personal information that is not necessary for your request.
When you contact LUMORA, we may collect:
When you visit our website, our platform and service providers may automatically collect certain technical information, including:
If you subscribe to LUMORA communications, we may collect:
We collect personal information when you:
We may also receive limited information from third parties involved in your transaction, including:
Certain technical information may be collected automatically when you browse our website.
We may use your personal information for the following purposes.
We use information to:
We use transaction information to:
We may use technical information to:
We use customer communications and order information to:
We may process information where necessary to:
LUMORA only sends marketing communications where you have chosen to subscribe or provided valid consent.
Purchasing products does not automatically subscribe you to marketing emails.
You may unsubscribe at any time through the unsubscribe option provided in our emails.
LUMORA uses cookies and similar technologies to support website functionality, including:
LUMORA may use analytics and advertising technologies provided by third-party services, such as Google Analytics, Google Ads, Meta Pixel or similar tools, to:
The technologies used may change depending on our business needs.
Third-party service providers may process information according to their own privacy policies.
If you subscribe to LUMORA marketing communications, we may send information about:
You may withdraw marketing consent at any time.
LUMORA may use advertising platforms such as Google, Meta or other providers to improve advertising performance and understand customer interactions with our website.
We do not sell your personal information.
We may share information only when reasonably necessary to provide our products and services.
We use SHOPPAAS as our ecommerce website platform.
Information may be processed through SHOPPAAS for:
We may share information with PayPal and other payment providers available through checkout.
Payment providers process information according to their own privacy policies.
We may provide shipping companies with information necessary to fulfil your order, including:
Orders may be fulfilled and shipped from our manufacturing or logistics partners in China.
Delivery times may vary depending on:
We may use service providers to send:
LUMORA operates from China.
Your personal information may therefore be processed in China or other countries where our service providers operate.
We take reasonable measures to ensure that personal information is handled appropriately and securely.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
Customisation materials may be retained for a reasonable period after order completion to support customer service and future requests.
We take reasonable technical and organisational measures to protect personal information against:
However, no online transmission method can guarantee complete security.
Depending on applicable laws, you may have rights including:
Request information about personal data we hold about you.
Request correction of inaccurate information.
Request deletion of personal information where applicable.
Withdraw marketing consent at any time.
To exercise your rights, contact:
Email:
We may request information to verify your identity before processing certain requests.
LUMORA products and website are intended for adult customers.
We do not knowingly collect personal information from children for marketing purposes.
If you believe a child has provided personal information to us, please contact us.
Our website may contain links to third-party websites or services.
Those third parties have their own privacy practices.
LUMORA is not responsible for the privacy practices of independent third-party websites.
If you have concerns about how LUMORA handles your personal information, please contact us:
Email:
We will review and respond to reasonable privacy concerns.
We may update this Privacy Policy from time to time due to changes in:
The updated date will always appear at the top of this page.
If you have questions about this Privacy Policy, please contact:
LUMORA
Email:
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Take 20% off your first order
Enter the code below at checkout to get 20% off your first order