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Last updated: 29 September 2026
These Terms of Service (“Terms”) govern your use of the LUMORA website and your purchase of products from us.
Please read these Terms carefully before using our website or placing an order.
By accessing our website or purchasing products from LUMORA, you agree to these Terms.
LUMORA is an independent online retailer operated from China, specializing in sculptural acrylic lighting products and modern decorative lighting solutions.
References in these Terms to:
mean LUMORA.
References to:
mean the person using our website or purchasing products from us.
Customer Service Email:
These Terms apply to:
These Terms should be read together with our:
These policies provide additional information regarding:
Our website and products are intended primarily for adult customers.
If you are under 18, you should only use our website or purchase products with the involvement and permission of a parent or legal guardian where required.
You agree to provide accurate information when:
LUMORA offers sculptural acrylic lighting products designed for modern spaces.
We make reasonable efforts to ensure that product information, including:
is accurate and up to date.
However, product appearance may vary slightly due to:
Products containing handcrafted, woven, assembled or individually finished elements may have minor variations.
These variations do not affect product functionality or quality.
Colors displayed on the LUMORA website represent standard product options.
Selecting a standard color does not make an order a customized product.
A product is considered customized only when you request a specification outside our standard product options and LUMORA agrees to produce it specifically for you.
Before submitting your order, you are responsible for checking:
Our checkout process allows you to review your order before completing payment.
Submitting an order represents your request to purchase the selected products.
After placing an order, you may receive an order confirmation email.
An automatic confirmation does not necessarily mean that LUMORA has accepted the order.
An order is accepted when:
For customized products, acceptance occurs after:
Once accepted, a purchase agreement exists between you and LUMORA.
LUMORA may reasonably cancel an order before acceptance if:
If payment has already been collected and the order cannot be fulfilled, the applicable amount will be refunded.
Our current standard product prices are:
Shipping:
Applicable prices and shipping charges will be displayed during checkout before payment.
Prices, promotions and shipping charges may change for future orders.
Changes will not affect orders that have already been accepted.
Payment must be completed before order processing begins.
Available payment methods may include:
Payments may be processed by independent payment providers.
LUMORA may receive transaction information such as:
Payment providers process payment information according to their own terms and privacy policies.
LUMORA provides customization services, including:
Customized products are produced according to customer requirements.
Before production begins, customers are responsible for confirming:
Once production begins, changes may not be possible or may require additional charges.
If you provide:
you confirm that you have the necessary rights or permissions to use that content.
You authorize LUMORA to use submitted materials only for:
your custom order.
LUMORA may refuse content that:
All original LUMORA content, including:
are owned by or licensed to LUMORA.
You may not:
without written authorization.
Orders are shipped according to our Shipping Policy.
General estimates:
Processing:
3–7 business days
Shipping:
7–12 business days
Estimated total delivery:
10–19 business days
Delivery times are estimates and may vary due to:
Tracking information is provided after shipment.
Eligible standard products are covered by our Returns & Refunds Policy.
Our return policy includes:
Customized products may not be eligible for change-of-mind returns.
For detailed procedures, please review:
Returns & Refunds Policy
LUMORA may use third-party services including:
These providers may operate under their own terms and privacy policies.
We make reasonable efforts to keep our website available.
Temporary interruptions may occur due to:
We do not guarantee uninterrupted website availability.
LUMORA is not responsible for delays caused by circumstances outside our reasonable control, including:
We will take reasonable steps to minimize the impact and assist affected customers.
Your privacy is important to us.
Information about how LUMORA collects and uses personal information is explained in our:
Privacy Policy
LUMORA may update these Terms due to changes in:
The updated version will be published with a revised date.
Changes apply to future website use and future orders.
These Terms shall be governed by applicable laws without limiting any mandatory consumer protections available in your country of residence.
If a problem occurs, we encourage you to contact LUMORA first so we can attempt to resolve the issue.
If you have questions regarding:
please contact:
LUMORA Customer Service
Email:
We will make reasonable efforts to respond and assist you.
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Take 20% off your first order
Enter the code below at checkout to get 20% off your first order