Last updated: 29 September 2026

At LUMORA, we take care to ensure that your order is prepared, packed and delivered as smoothly as possible.

This Shipping Policy explains our processing times, delivery estimates, shipping charges, tracking information, customs procedures and what happens if there is an issue with your shipment.

This policy applies to customers worldwide.

1. Where We Ship From

LUMORA products are prepared, quality checked and dispatched from China.

We provide worldwide shipping to most countries and regions.

Some remote locations or areas with limited carrier coverage may require additional delivery time or may not be available for delivery.

If your address cannot be serviced by our available shipping providers, we will contact you after your order is placed.

2. Shipping Charges

Our current standard product prices are:

• Short / Cube Model: $99.90
• Tall / Rectangle Model: $139.90

Shipping rates:

• Orders of $180 or more: Free Shipping
• Orders below $180: $30 Shipping Fee

The applicable shipping charge will be clearly displayed at checkout before payment.

Product prices, discounts and shipping charges shown at checkout at the time of purchase will apply to that order.

3. Order Processing Time

Standard in-stock orders are normally processed within:

3–7 business days

Processing time begins after:

• Your order has been successfully placed
• Payment has been confirmed

Processing includes:

• Order verification
• Product preparation
• Quality inspection
• Packaging
• Handover to the shipping carrier

Business days generally mean Monday to Friday, excluding public holidays.

Processing time is separate from shipping transit time.

4. Estimated Delivery Time

After your order has been dispatched, standard international delivery normally takes approximately:

7–12 business days

The estimated total delivery time from order placement to delivery is generally:

10–19 business days

This includes:

3–7 business days processing

7–12 business days shipping

Delivery times are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

• Destination country
• Local carrier operations
• Customs processing
• Weather conditions
• Peak shopping periods
• Other circumstances outside our control

5. Custom & Personalized Orders

LUMORA offers customized lighting solutions, including:

• Custom colors
• Custom dimensions
• Personalized designs
• Logos
• Engraving
• Other made-to-order modifications

Custom products require additional production time before shipment.

Most custom orders require approximately:

7–15 business days for production

Production begins after:

• Custom details are confirmed
• Design requirements are approved

After production is complete, standard shipping time applies.

A typical custom order may require approximately:

14–27 business days from final design confirmation to delivery

Complex custom projects may require additional time. If additional time is required, we will notify you before production begins.

6. Order Tracking

All LUMORA orders include shipment tracking.

Once your order has been dispatched, we will provide tracking information using the email address associated with your order.

Please note:

Tracking information may take approximately:

24–72 hours

to become active after shipment.

A delay in the first tracking update does not necessarily mean that your order has not been shipped.

7. Customs, Duties & Taxes

Because LUMORA products are shipped internationally, customs procedures may vary depending on your destination country.

Customers may be responsible for:

• Import duties
• Local taxes
• Customs fees
• Clearance charges

where required by local authorities.

LUMORA is not responsible for delays caused by customs inspections or procedures.

If customs authorities require additional information, customers may need to provide reasonable details necessary for successful delivery.

8. Customs Clearance Delays

Although we work with reliable shipping partners, international shipments may occasionally experience delays due to:

• Customs inspections
• Import regulations
• Carrier processing delays
• Weather events
• Transportation disruptions

LUMORA will provide reasonable assistance when delivery issues occur.

9. Incorrect or Incomplete Delivery Address

Customers are responsible for providing accurate shipping information.

Please carefully check your:

• Name
• Address
• Postal code
• Phone number
• Email address

before submitting your order.

If you notice an error, please contact us immediately:

Email:

caisir12138@gmail.com

If your order has not been shipped, we will make reasonable efforts to update the information.

Once an order has entered the shipping process, we cannot guarantee that changes can be made.

If delivery fails due to incorrect or incomplete information provided by the customer, additional shipping costs may apply.

10. Failed Delivery or Unclaimed Packages

Customers are responsible for:

• Providing accurate delivery information
• Responding to carrier requests
• Accepting delivered packages

If a shipment fails because:

• The recipient cannot be contacted
• The package is refused
• The package is not collected
• The address is incorrect

please contact LUMORA for assistance.

Additional shipping costs caused by customer-related delivery failure may apply.

Refund requests will be handled according to our Returns & Refunds Policy.

11. Package Marked Delivered but Not Received

If tracking shows your package has been delivered but you cannot locate it, please first check:

• Around your delivery location
• With household members
• With neighbors
• Building reception or management
• Delivery notifications from the carrier

Please allow up to:

24 hours

after the delivery scan, as carrier systems may update slightly before physical delivery completion.

If you still cannot locate your package, contact:

Email:

caisir12138@gmail.com

We will assist you and work with the shipping carrier where appropriate.

12. Lost Shipments

If your shipment appears to be lost, LUMORA will investigate with the shipping carrier.

A package will not be considered permanently lost only because tracking has temporarily stopped updating.

If the carrier confirms that the shipment has been lost, LUMORA may provide:

• A replacement shipment, or
• A refund according to the circumstances

Approved refunds will be issued to the original payment method.

13. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please provide:

• Order number
• Photos of the outer packaging
• Photos or videos showing the product issue

This information helps us investigate transportation damage and provide a suitable solution.

Depending on the situation, LUMORA may provide:

• Replacement parts
• Product replacement
• Repair assistance
• Refund

For more information, please refer to our Returns & Refunds Policy.

14. Order Cancellation Before Dispatch

If you wish to cancel your order, please contact us as soon as possible.

We will make reasonable efforts to cancel your order before shipment.

Once an order has entered the shipping process, cancellation may no longer be possible.

In this situation, you may need to receive the order and follow our Returns & Refunds Policy.

For customized products, cancellation may not be possible after production begins.

15. Delivery Estimates Are Not Guaranteed

Shipping and processing times provided by LUMORA are estimated timeframes.

While we work to deliver orders within the expected period, delays may occur due to circumstances beyond our reasonable control.

If your order experiences a significant delay, please contact us and we will assist in checking the shipment status.

16. Contact Us

If you have questions about:

• Shipping
• Tracking
• Delivery delays
• Customs
• Missing packages

please contact:

LUMORA Customer Service

Email:

caisir12138@gmail.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.